Anyone who has ordered a product online understands the anxiety that comes along with any shipping process. Despite provided tracking systems, it’s hard not to wonder if a package will arrive on time, is it going to be damaged, will someone be available to receive the package upon delivery, and if not, will the package be stolen? These are all legitimate, but expected concerns any online shopper has to consider, but Amazon has devised a solution to provide customers more peace of mind, especially for customers living in apartment communities.
Earlier this year, Amazon launched the “Hub” program, a parcel-delivery locker service designed for multi-tenant dwellings so residents can receive larger packages and pick them up at flexible times. And the best part it is, Hub by Amazon is NOT exclusive to Amazon purchases. Residents can use Hub for any package that fits in the locker, from any major sender, any retailer, at any time. Hub is a sister service of Amazon Lockers, which is a delivery option for any amazon customer, but only for select items and in select cities.
This is how the locker system works. Upon checkout, the customer selects a specific locker location for delivery instead of a home or business address. Once the package is delivered to the locker, a confirmation email is sent to buyer, along with a unique pickup code that will grant access to their specified locker. When arriving to collect the package, it’s as simple as entering the locker combination or scanning the provided bar code to unlock their locker and obtain their order.
From a resident’s standpoint, Hub provides a level of security and flexibility standard delivery options don’t provide. Residents can know when their package arrives, take comfort it’s in a secure location, and enjoy the flexibility of picking up the package whenever convenient. And on the managerial side of things, employees will spend much less time handling package-related queries and problems from residents. In addition, offices, lobbies, and mail rooms will regain some appeal that has been diminished by an ugly stack of deliveries waiting to be picked up by residents.
Like every other convenience, Hub comes at a cost. The unit measures at approximately 7 feet by 7 feet with 42 lockers varying in size, so it’s not a small footprint. Furthermore, Hub will cost managers and owners a pretty penny with the price landing somewhere between $10,000-$20,000 with no further monthly fees. Considering the large footprint and even larger price tag, installing a Hub is certainly not ideal for every property. Having said that, Hub’s cost might not be as daunting as it appears.
It’s important to view the locker unit for what it really is: an amenity. Comparatively speaking, the Hub cost is similar to other amenities such as a dog park, laundry room renovations, or a children’s play place among others. It comes down to the demographic of each property, what that demographic desires, and if the property’s budget allows for such an amenity. With all factors considered, it’s hard to deny the convenience and allure of having such an amenity like Hub available to your tenants and employees.